Privacy Policy

• At Heritage Auto Detailing, we understand the importance of privacy and are committed to protecting the personal information of our customers and website visitors. This privacy policy outlines how we collect, use, disclose, and protect your personal information in compliance with local privacy laws and regulations.

• Information We Collect:

  • Personal Information: We collect personal information that you provide to us when scheduling appointments, requesting services, or communicating with us. This may include your name, contact details (such as phone number, email address, and mailing address), and vehicle information (such as make, model, and license plate number).

  • Payment Information: When you make a payment for our services, we may collect payment details such as credit card information or other financial information. We use secure payment processing services to ensure the confidentiality and security of your payment information.

  • Vehicle Details: In the course of providing auto detailing services, we may collect information about your vehicle, including its condition, any specific requirements or preferences, and photographs taken before, during, and after the detailing process.

  • Website Usage Information: When you visit our website, we may collect non-personal information about your browsing activities, such as your IP address, browser type, device information, and usage patterns. We use cookies and similar technologies to enhance your browsing experience and improve the functionality of our website.

• How We Use Your Information:

  • Service Delivery: We use your personal information to schedule appointments, provide auto detailing services, and communicate with you regarding your service requests. This includes confirming appointments, providing service updates, and addressing any inquiries or concerns you may have.

  • Customer Support: We may use your contact information to respond to your inquiries, provide assistance, and offer customer support services.

  • Payment Processing: Your payment information is used solely for processing payments for the services you have requested. We do not store or retain your payment details after the transaction is completed.

  • Marketing Communications: With your consent, we may use your contact information to send you promotional offers, newsletters, and marketing communications about our services, special promotions, and upcoming events. You have the option to opt-out of receiving marketing communications at any time.

• How We Protect Your Information:

  • Data Security: We employ industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure data storage protocols, and access controls.

  • Access Controls: Access to your personal information is restricted to authorized personnel who require access to perform their job duties. We regularly review and update our access controls to ensure the security of your information.

• Disclosure of Information:

  • Third-Party Service Providers: We may disclose your personal information to third-party service providers who assist us in delivering our services, processing payments, managing our website, or conducting marketing activities. These service providers are contractually obligated to protect your information and only use it for the purposes specified by Heritage Auto Detailing.

  • Legal Compliance: We may disclose your personal information when required by law, subpoena, court order, or other legal process, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• Your Rights and Choices:

  • Access and Correction: You have the right to access and update your personal information held by Heritage Auto Detailing. If you would like to access, correct, or update your information, please contact us using the information provided below.

  • Opt-Out: You have the option to opt-out of receiving marketing communications from Heritage Auto Detailing at any time. To opt-out, please follow the unsubscribe instructions included in the marketing communications or contact us directly.

• Changes to This Privacy Policy:

  • Heritage Auto Detailing reserves the right to update, modify, or amend this privacy policy at any time without prior notice. We encourage you to review this policy periodically for any changes. Your continued use of our services and website following the posting of changes to this policy will signify your acceptance of those changes.

• Contact Us:

  • If you have any questions, concerns, or complaints regarding our privacy practices or this privacy policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

Heritage Auto Detailing
1 Hunter Pl. St. Albert AB
(587)-594-6400
liamgrant@heritageautodetailing.ca

Updated 03/03/2024